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Return and Refund Policy

RETURN

At Mia Bracelet, we take pride in crafting meaningful jewelry and want you to be completely happy with your purchase. We offer a 14-day return window from the date you receive your order to request a return, in accordance with applicable consumer protection laws and standard e-commerce guidelines.

Please review our conditions and instructions below before initiating a return.

1. How to Submit a Return Request

To start a return, please contact our Customer Support team directly via email:

  • Email: support@miabracelet.com (vui lòng thay bằng email shop của bạn)

  • Email Subject: Return Request - [Your Order Number]

In your message, please make sure to include:

  1. Your full name and order number.

  2. The specific item(s) you wish to return.

  3. The reason for the return (along with photos if the item arrived defective or incorrect).

Once our support team reviews and approves your request, we will email you the confirmed return shipping address along with packing instructions. Please do not send packages back without contacting us via email first, as unidentified packages cannot be processed.

2. Return Eligibility Requirements

To qualify for an approval and a full product refund, returned items must meet all of the following conditions:

  • Be unworn, unused, and in the exact condition received (suitable for resale).

  • Contain all original packaging, tags, pouches, and any promotional materials or bonus items included.

  • Be packed securely to avoid physical damage during transit.

If an item returns damaged or shows visible wear beyond what is necessary to inspect it upon receipt, Mia Bracelet reserves the right to make a proportional deduction from your refund or decline the return.

3. Non-Returnable & Excluded Items

In accordance with distance selling regulations, certain items are strictly excluded from the standard right of return/withdrawal:

  • Personalized & Custom Items: Custom charm combinations, engraved pieces, and made-to-order charm bracelets assembled specifically according to your custom preferences.

  • Gift cards & promotional items.

  • Final sale or clearance items (unless delivered defective or non-conforming).

4. Return Shipping Fees

  • Customer Responsibility: Unless the return is due to our error or a proven manufacturing defect, all return shipping fees remain the responsibility of the customer.

  • Our Responsibility: If you received the wrong charm/bracelet or your item arrived defective, Mia Bracelet will cover the return postage or provide a replacement immediately.

  • Initial express or upgraded shipping charges chosen at checkout are non-refundable.

5. Refunds

  • Inspection & Processing: Once your return package reaches our warehouse and passes quality inspection, we will notify you via email regarding the approval or rejection of your refund.

  • Payment Method: Approved refunds are issued directly to your original payment method within 7 to 14 business days.

  • Delays: Your financial institution may require additional processing time for the credit to appear on your bank statement.

6. Defective, Damaged, or Incorrect Deliveries

If your order arrives damaged, defective, or missing any charm:

  1. Email support@miabracelet.com within 48 hours of package delivery.

  2. Attach clear photos or a short video showing the issue alongside your order slip.

Our team will prioritize your case and offer you a replacement, store credit, or an immediate full refund.

7. Need Help?

If you have any questions regarding sizing, custom charm requests, or return procedures, our customer care team is always here for you: